Simply browse our online store and add your desired product size, quantity and flavour to your shopping cart. You can check or adjust items in your cart at any stage by clicking the shopping bag icon, titled "Cart" found at the top right of the screen.

Once you're done shopping, select the "proceed to checkout" button to finalise your order. Our user-friendly payment system will guide you through the payment process. You'll be required to supply your name, address, phone number and email to ensure your delivery arrives safely.

Australian Orders - Payment can be made via any valid major credit or debit card via our payment gateway hosted by Braintree or PayPal.

International Orders - Payment can be made via any valid major credit or debit card via our payment gateway hosted by PayPal.

Please note we never see or store your card information. This is part of our PCI secure online payment compliance. Please see our Privacy Policy for more information on how we store, use and protect your personal details.

Payment and Order Confirmation.

After making an order please check your email after 5 minutes as we'll soon issue an invoice confirming if your payment and order was successful.

Cancelled Orders.

If for any reason your payment was unsuccessful, orders are automatically cancelled by our system and you won't receive invoice confirmation. If you don't receive invoice confirmation after 5 minutes or you're in doubt please check the status of your most recent order via your BP Account Dashboard.

Bulk Powders operates as a 100% online store. It's our online automated efficient business model that allows us to offer outstanding value on the supplements you order. All sales are processed online and delivered via Australia Post or EMS International Courier (local postal services). This allows Bulk Powders to guarantee same day dispatch on orders placed prior to 3pm Australian EST Monday to Friday and next working day for orders placed after 3pm Australian EST, or on weekends and Victorian public holidays.

Bulk Powders operates as a 100% online store — we do not offer telephone sales. All sales are processed online by the customer and delivered via Australia Post or EMS International Courier. This enables us to guarantee same day dispatch on orders placed before 3pm Australian EST Monday to Friday. Our 100% online efficient business model allows us to offer outstanding value on the supplements you order.

If you change your mind and decide you would like to cancel your order please contact our customer service team immediately and they will assist with your request. Please be aware that most of our systems are automated. If we are unable to cancel your order as it has already been processed, picked and packed for dispatch, you can return it to us following the product return guidelines found in the terms and conditions.

If we can cancel your order prior to dispatch, the cancellation refund is treated the same as a change of mind. Under these circumstances it is our policy to refund you in store credit. We do not offer cash refunds for change of mind. Store credit is in the form of BP$ which are governed by terms and conditions.

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

We're always here to help, though please keep in mind that due to our online automated business model any alterations to our efficiency would mean an increase on product pricing. Our fully automated ordering process means that all orders are locked onto the system as soon as you have placed and paid for the order. This efficiency ensures that your order is dispatched on time. As a result of this we are unable to add or change many items in your order.

There is a small window of opportunity in which we may be able to remove a product from your order or possibly amend a flavour of the same value (but this is not guaranteed).

If you missed adding an item to your order, unfortunately you will need to place a new order for that item. If it is possible, we'll do our best to combine the orders.

If we are unable to assist you prior to processing and dispatch, you can still return items to us following the product return guidelines found in our terms and conditions.

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

Individual product pages contain all the main product information, including descriptions, suggested use, ingredients, serving information, and nutritional profiles.

Our product experts are also here to help with more specific questions or required product advice.

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

We aim to restock products as soon as we can. Because we produce our products in-house, restocking depends on ingredient availability. When all ingredients are locally available, restocking will normally occur within 10-15 working days.

Our "SHOP BY SERIES" section is designed to act as your personal training partner, guiding you to the best combination of products for your goals.

Our product experts are also on hand if you want to confirm your selection, ask any questions or fine-tune your choice.

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

With over 120 products and over 400 variations, we don't always have samples available.

Our online store does offer a variety of product weights starting small to large, this does allow customers to sample with a small size before committing to a larger size. We also offer a 100% taste satisfaction on our 1kg flavoured WPI and WPC protein range — check out the next FAQ below.

If we don't have sample sizes of your chosen product, have confidence in our 100% Money Back Taste Satisfaction Guarantee*. We're so sure you'll love our protein powders, we offer a risk-free trial with a 100% Money Back Taste Satisfaction Guarantee* on 1kg WPC and WPI flavoured protein powder varieties. If you're unsatisfied with the taste, simply return the unused portion within seven days of receivership for a full refund.

*100% Money Back Taste Satisfaction Guarantee is valid on 1kg WPC and 1kg WPI flavoured units only; excludes natural types and larger sizes. In order to qualify for a refund a minimum of 800g or more of the original powder must be returned in its original packet along with the order confirmation paperwork. It is the customer's responsibility to ensure the product is returned to and received by us to enable a valid refund. Refunds exclude all delivery fees.

All Bulk Powders flavoured products are fully tried and tested in-house and by many happy returning customers. We are confident that we release end products with the best possible taste, using the ingredients listed, and for the purpose that product is to fulfil. But personal taste is subjective and what tastes nice to one person may not to another. When ordering natural raw products, customers need to be aware that the majority of these product types have an unwelcoming taste. If you are unfamiliar with natural raw products, consider choosing a flavoured option.

Please note: we don't accept product returns based on personal tastes, unless the return is in line with our Terms and Conditions.

100% of our product development, formulation, production and packing is carried out by our expert team here in Australia. The advantage of this means we oversee the products you consume from start to finish — only a handful of supplement companies can offer the consumer this reassurance worldwide.

At Bulk Powders Australia we source our raw ingredients from around the globe. We are leaders in sports nutritional development and manufacturing. Every ingredient we incorporate in our product range is solely based on quality. All ingredients undergo comprehensive testing before being approved to join our product range. We don't mind paying more for higher quality accredited, tested and insured raw ingredients.

In our range you'll find protein powders from Australia, New Zealand and America. Creatine powders from Germany and China. Amino acids from Asia fully tested to major pharmacopeia standards including USP, JP, BP, AJI and FCC.

All payments are made via Bulk Powders online checkout.

Our Australian site integrates with both PayPal and Braintree (a PayPal company), both payment gateways offer safe Level 1 PCI security compliance.

Our New Zealand and Asia sites (International online stores) integrate with PayPal payment gateway to offer safe Level 1 PCI security compliance.

To place an order, you will need a valid major credit or debit card. We accept Amex, Visa and Mastercard.

As part of our PCI credit card security compliance we never take credit card details over the phone or via email and we never see or store credit card details at our end.

Braintree (a PayPal company) does offer users the option to save and store credit card details in their Braintree vault. Braintree is Level 1 PCI Compliant.

PayPal Note: Customers do not require a PayPal account to use PayPal as their payment option — simply select the "Pay with credit or debit card" option and follow the process. This option is also useful for credit cards that have been issued in another country; during the checkout process simply select the country of issue and checkout as normal.

Our site integrates with both PayPal and Braintree (a PayPal company), both payment gateways offer safe Level 1 PCI security compliance.

Additionally, as part of our PCI credit card security compliance program we never take credit card numbers over the phone or via email and we never see or store any credit card details.

Braintree (a PayPal company) does offer users the option to save and store credit card details in their Braintree vault. Braintree is Level 1 PCI Compliant.

Orders received Monday to Friday before 3.00pm Australian EST are dispatched same day. Orders received Monday to Friday after 3.00pm Australian EST, or on weekends and Victorian public holidays will be dispatched the next working day.

We'll notify you via email when your order is being processed for dispatch. If you don't receive any email correspondence from us or Australia Post, the most common reason is an error within the email address supplied.

Customers will receive email notification from us once their order is being prepared for picking, packing and dispatch. If you don't receive any email correspondence from us or Australia Post, the most common reason is an error within the email address supplied.

Tracking Notifications by Australia Post.

Standard Australian and International Deliveries are safeguarded with automated delivery updates. Australia Post will provide email and/or SMS updates throughout the delivery process. It is paramount that your BP account and order contact details (email and mobile phone number) are kept current to ensure you receive all delivery notifications.

Notifications include:
1. Estimated Delivery Date
2. Day Before Delivery
3. Day of Delivery
4. Delivered or Awaiting Collection

Australian Deliveries. You can manually track your delivery via the Australia Post website by inserting your tracking number (e.g. TEY001234567890).

Australia Express Post Deliveries. Do not receive tracking information automatically. If there is a concern with your express delivery and it's at least 3 days overdue, please contact us with your order number to request your express post tracking number.

International — New Zealand and Asia Deliveries. Please note final delivery is handled by your local postal services. You can manually track your delivery using your tracking number with your local postal service provider (e.g. ES123456789AU). If there is a concern with your delivery please contact your local postal service with your tracking number.

Delivery fees depend on the size and weight of your order and the distance your order will need to travel from Melbourne, Australia. Delivery starts from as low as $6.00 (Australia) and $15.00 (International). You can quickly quote the cost of delivery from within the cart area prior to checking out — simply add your postcode and get an instant quote.

Free Delivery Deals: Customers who purchase multiple products over a set amount are rewarded with FREE Delivery. On top of the FREE delivery deal, customers are further rewarded with loyalty BP$ to spend next time.

One important thing to note when paying for delivery: We charge customers less than what Australia Post charges us. There is no hidden profit made in our delivery fees and we don't increase product prices to compensate a "free" or "fixed" delivery fee. Our 100% delivery fee transparency keeps our products and prices honest. Plus with every order you make with us, we reward you with BP$ — think of these as a discount towards the delivery fees on your next order.

Once your order has left our warehouse, delivery times depend solely on the efficiency of Australia Post and Local Postal Services. We have zero control over the efficiency of these services; however we endeavour to always dispatch your order efficiently.

Australia: To get an estimated delivery day, please visit the Australia Post calculator and enter the date that we dispatch your order, along with our post code 3195 and your post code.

International — New Zealand and Asia: To get an estimated delivery day, please visit the Australia Post international guide and select your country. Please refer to the services and delivery times "Courier" for more information.

Customers will receive email notification from us once their order is being prepared for picking, packing and dispatch. If you don't receive any email correspondence from us or Australia Post, the most common reason is an error within the email address supplied.

Standard Australian and International Deliveries are safeguarded with automated delivery updates. Australia Post will provide email and/or SMS updates throughout the delivery process.

Notifications include:
1. Estimated Delivery Date
2. Day Before Delivery
3. Day of Delivery
4. Delivered or Awaiting Collection

Australian Deliveries. You can manually track your delivery via the Australia Post website by inserting your tracking number (e.g. TEY001234567890).

Australia Express Post Deliveries. Do not receive tracking information automatically. If there is a concern with your express delivery and it's at least 3 days overdue, please contact us with your order number to request your express post tracking number.

International — New Zealand and Asia Deliveries. Final delivery is handled by your local postal services. You can manually track your delivery using your tracking number with your local postal service provider (e.g. ES123456789AU).

Standard and International deliveries cannot be left unattended and must be signed for. This ensures orders are received safely.

Australia Post now offers Australian customers a "Safe Drop" option via email. Selecting this as an option for your delivery is an agreement between the customer and Australia Post. Bulk Powders Pty Ltd takes no responsibility and such actions void any in-transit insurance cover we offer.

Australian Express Post deliveries may be left at your door or a discreet location, however this is left up to the delivery driver to decide and is an unsecure form of delivery. Please refer to the disclaimer agreement made at the time of selecting this delivery service.

Australia: We can deliver your order to any address in Australia including your home, place of work, to a friend, family member or a PO Box.

International: Postal Boxes are excluded; however we can deliver your order to any address including your home, place of work, to a friend or family member.

For standard and international delivery options, if a delivery address is unattended, the delivery driver is expected to leave a calling card directing you to a local Post Office where you can collect your items. Do not wait for a calling card as these have proven unreliable in the past. We recommend you track your order regularly for a hassle-free prompt delivery.

We currently deliver our products to 14 different countries including: Australia, New Zealand, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, China, Hong Kong, South Korea, Japan, Taiwan and India.

Unfortunately full international delivery is not yet available; however you can register your country's interest by contacting us.

There is only a small window of opportunity to adjust the address details of an "awaiting dispatch" order — please contact us immediately with the correct details.

Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.

Please note: You'll also need to adjust your address details within your BP account to avoid future errors. Log into your BP account and click "address book" to edit your billing and shipping address or add additional addresses. It is the customer's responsibility to ensure their account information is kept up-to-date.

Once your order is dispatched from our warehouse, the delivery is out of our control and solely in the hands of Australia Post, EMS International Courier and your Local Postal Services. Unfortunately we cannot schedule a delivery time and day. For more guidance please see the FAQ — "How long will my order take to arrive?".

We take all care to ensure items are packed and dispatched safely. Unfortunately accidents can happen during transit; therefore we offer an in-transit insurance cover option. Customers can select to safeguard their order with in-transit insurance cover at the time of purchase. Insurance covers goods only and excludes any delivery fees. For more information please see our terms and conditions.

We'll always work with customers to help resolve any concerns. However please do note the terms and conditions you agree to when shopping online with us.

"All risk of loss or damage to goods passes to you when we despatch the products from our warehouse, this includes when goods are in-transit and under the care of a third party delivery services. All reasonable care is taken to ensure items are packed and dispatched safely. However, you agree not to hold us accountable for any uninsured lost or damaged goods."

Any in-transit insurance claim for lost goods requires a standard investigation period of ten business days before we can process your claim and release store credit. If after the investigation period, Australia Post deems the items as lost in transit, we will credit your BP$ account accordingly (excluding delivery fees). Please note: if you have provided incorrect delivery details at the time of processing your order, an insurance claim is automatically invalid.

Any in-transit insurance claim for damaged goods — the goods must not be opened. You must email us within 12 hours of receiving the delivery, providing the order and tracking number with photo evidence clearly showing all damages. We'll work with you to resolve the damaged goods on a case-by-case basis.

If the goods are a complete write-off, the damaged goods must be made secure for return delivery and sent to Bulk Powders Pty Ltd, PO BOX 30, Braeside 3195, Victoria, Australia within 7 days. Once the returned goods are received we will credit your BP account accordingly (excluding delivery fees).

Customer Service is open Monday to Friday 10.00am – 4.30pm EST.

Please note: Store credit is in the form of BP$ and will be bound by the BP$ terms and conditions. BP$ do expire if not used within 90 days of crediting.

Customers will receive email notification from us once their order is being prepared for picking, packing and dispatch. If you don't receive any email correspondence from us or Australia Post, the most common reason is an error within the email address supplied.

Standard Australian and International Deliveries are safeguarded with automated delivery updates. Australia Post will provide email and/or SMS updates throughout the delivery process.

Notifications include:
1. Estimated Delivery Date
2. Day Before Delivery
3. Day of Delivery
4. Delivered or Awaiting Collection

Australian Deliveries. You can manually track your delivery via the Australia Post website by inserting your tracking number (e.g. TEY001234567890).

Australia Express Post Deliveries. Do not receive tracking information automatically. If there is a concern with your express delivery and it's at least 3 days overdue, please contact us with your order number to request your express post tracking number.

International — New Zealand and Asia Deliveries. Final delivery is handled by your local postal services. You can manually track your delivery using your tracking number with your local postal service provider (e.g. ES123456789AU).

Step 1.

Once your order has left our warehouse, delivery times depend solely on the efficiency of Australia Post and Local Postal Services. We have zero control over the efficiency of these services; however we endeavour to always dispatch your order efficiently.

Australia: To get an estimated delivery day, please visit the Australia Post calculator and enter the date that we dispatch your order, along with our post code 3195 and your post code.

International — New Zealand and Asia: To get an estimated delivery day, please visit the Australia Post international guide and select your country.

Step 2.

Please review the above FAQ — "How do I track my order?"

Unfortunately mistakes can happen when our dispatch is overwhelmed with orders. If you received an incorrect product due to in-house error please contact customer service. We'll quickly resolve the problem to your satisfaction.

Customer Service is open Monday to Friday 10.00am – 4.30pm EST.

Please note the terms and conditions: We undertake to credit, exchange, replace or resend any goods delivered to you by mistake due to in-house error, as long as any mistaken goods you received are returned and received by us undamaged, unopened, unused and in a re-saleable condition within seven days of purchase. Direct delivery costs that you encounter for returning the delivery will be credited to your BP account accordingly, provided the return delivery receipt is enclosed with the returned goods.

You agree to fully inspect the label of the goods you receive to confirm receiving the correct type and option ordered. You accept that any in-house error cannot be corrected if the goods packaging has been opened. Opening of the packaging is your acceptance of that goods type and option.

Because our products are food-based consumables and storage sensitive, all returns are assessed on a case-by-case basis. Any goods for return must be first approved by us. If approved, all risk, responsibility and cost associated in a safe return are solely the customer's (registered, tracked and insured delivery is recommended). On receiving the approved return, we undertake to store-credit your BP$ account accordingly.

Return goods must be received by us undamaged, unopened, unused and in a re-saleable condition within seven days of receivership. Store-credit excludes delivery fees. We do not give cash-back refunds on returns. Any store credit is in the form of BP$ and will be bound by the BP$ terms and conditions (these do expire if not used within 90 days of crediting).

Any in-transit insurance claim for damaged goods — the goods must not be opened. You must email us within 12 hours of receiving the delivery, providing the order and tracking number with photo evidence clearly showing all damages to the exterior or interior of packaging. We'll work with you to resolve the damaged goods on a case-by-case basis.

If the goods are a complete write-off, the damaged goods must be made secure for return delivery and sent to Bulk Powders Pty Ltd, PO BOX 30, Braeside, 3195, Victoria, Australia within 7 days. Once the returned goods are received we will credit your BP account accordingly (excluding delivery fees).

Customer Service is open Monday to Friday 10.00am – 4.30pm EST.

Please note: Store credit is in the form of BP$ and will be bound by the BP$ terms and conditions. BP$ do expire if not used within 90 days of crediting.

We run a tight quality control program — the likelihood of a faulty item is extremely rare. However we try our best to replace any goods delivered to you that are manufacturer faulty. If we are unable to replace a faulty product, we undertake to credit your BP$ account accordingly.

A faulty return must be first approved. Once approved, the faulty goods must be made secure for return delivery and sent to Bulk Powders Pty Ltd, PO BOX 30, Braeside, 3195, Victoria, Australia within 7 days from receivership. Once the returned goods are received we will credit your BP account accordingly.

Products are not accepted as faulty due to personal taste preference or related to standard product reactions, characteristics, nature, season, including specialised formulated product blends. Unless the product is deemed faulty by us, it is not faulty.

Customer Service is open Monday to Friday 10.00am – 4.30pm EST.

Please note: Store credit is in the form of BP$ and will be bound by the BP$ terms and conditions. BP$ do expire if not used within 90 days of crediting.

To redeem a discount code simply shop online as normal, making sure you meet any rules that are attached to the active discount code. Once you're ready to checkout, click the shopping cart icon titled "cart" found top right of screen.

Within the shopping cart section you'll find the "discount codes" field — here you can enter and redeem the valid code.

Please note: Only one discount option can be used per transaction. Our system will automatically calculate and apply any valid discounts. The remaining balance is payable via a valid major credit card, visa debit or debit master card.

Unless stated otherwise within the current offer copy:

Discount codes are redeemable on direct product values and exclude delivery fees.

Discount codes are valid for a limited time and are for single use.

Personalised discount codes received via email promotion will automatically override any discount code received previously irrespective of the original discount code's expiry.

There are no rain checks on discount codes — once they expire they cannot be redeemed.

Discount codes are governed by Australian Eastern Standard Times.

Only one discount option can be used per transaction: a discount code cannot be used in conjunction with other discounts, offers, BP$ balance, automatically applied Multi-buy Discounts or already discounted items (stock clearance items).

Using a discount code will automatically revert any discounted price back to its original retail price.

Discount codes must be used at the time of purchase, within the online shopping cart, prior to payment. Discount codes cannot be applied once the order has been paid for.

Our members qualify for an automatic 1% loyalty rebate from the value of any product purchased online at Bulk Powders. Rebates can be redeemed as store credit — we call it BP$. BP$ are as good as cash when spent within the online store.

There are a few ways to earn BP$ and the more you interact with us online, the more we reward you:

Joining up as a new member.

Shopping online.

Referring us new customers via our referral program.

Writing a review on a recent purchase.

Signing up to our newsletter.

Once you earn them you can spend them!

You can redeem your BP$ as a discount in one of two places: either from within the shopping cart or during the payment process. To redeem your BP$ discount simply enter an amount from your available BP$ balance. We'll automatically calculate and apply the BP$ discount. The remaining balance is payable via a valid major credit or debit card.

Please note: you can only earn BP$ on new credit payments. For example, your order is valued at $100.00 — you redeem 1000BP$ ($10.00) towards the order, the remaining balance is $90.00. In this example you can earn further BP$ based on the remaining purchase balance of $90.00.

You can check your BP$ balance by logging into your account. Once logged in you'll find your BP$ balance displayed top right of screen. Your balance will continue being displayed throughout your shopping experience. You can also check your BP$ balance and transaction history from within your account dashboard under "My Reward Dollars".

The current exchange rate is 100 BP$ = $1.00 monetary value within the online store only.

Yes, BP$ are valid for 120 days starting from the day you earn them. Once they expire they are gone, so please keep your account email information updated. To keep you up-to-date on when your BP$ expire, our system will send automated reminder emails 7 days prior to their expiry. You can manage these notifications from within your account dashboard.

BP$ are earned from product values only and exclude delivery fees and discounts.

BP$ are redeemable toward product values only and exclude delivery fees.

BP$ are single use — once you spend them they are spent.

BP$ must be used at the time of purchase, within the shopping cart, prior to confirming the order and cannot be applied once the order is confirmed.

Only one discount option can be used per transaction and cannot be used in conjunction with other discounts.

BP$ can be redeemed on the balance of discounted transactions.

We reserve the right to remove any BP$ credit from your account that has been earned through dishonest or grey actions or as we see fit.

We reserve the right to change the exchange rate of BP$ at any time.

BP$ are valid for 120 days starting from the day you earn them.

We reserve the right to amend or add to these terms and conditions at any time.

We're truly honoured that you like our products so much you'd like to trade them. The Bulk Powders product range is already advertised at wholesale prices and sold direct to the public. We therefore suggest you consider our White Label product range.

Our White Label range allows businesses to add their own branding to the packet and sell as their own product. There are no minimum orders to meet and you can buy as much or as little as you need. This opportunity allows you to start your own supplement brand with little upfront investment — and as you grow we can discuss your future development with custom packaging. Earning possibilities of an additional 50% to 150%.

If you have a registered ABN directly associated to a fitness business, brand or profession and would like more information on White Label, please apply via the online form. For more information see the Wholesale White Label link at the bottom of the page.

No problem — we're always just a click away. Customer Service is open Monday to Friday 10.00am – 4.30pm Australian EST.